Politique de confidentialité

1. Introduction

Nous respectons votre vie privée et nous engageons à protéger les informations personnelles de nos utilisateurs. Nous avons adopté cette politique de confidentialité (la « Politique ») afin d’assurer la transparence concernant les données que nous collectons, les raisons pour lesquelles nous les collectons, les personnes avec lesquelles nous les partageons, la manière dont vous pouvez y accéder et la manière dont vous pouvez les corriger, si nécessaire.

2. Données collectées

Emplacement de stockage des données

Nous sommes une société basée à Chypre et exploitons des serveurs web hébergés en Allemagne. Notre hébergeur Hetzner Online GmbH adhère au « Privacy Shield » UE/États-Unis, garantissant que vos données sont stockées en toute sécurité et conformément au RGPD. Pour plus d’informations sur la politique de confidentialité de Hetzner Online GmbH, veuillez consulter : Politique de confidentialité des données de Hetzner

Données d’enregistrement

Si vous vous inscrivez sur notre site Web, nous enregistrons le nom d’utilisateur que vous avez choisi, votre adresse e-mail et toute information personnelle supplémentaire ajoutée à votre profil utilisateur. Vous pouvez consulter, modifier ou supprimer vos informations personnelles à tout moment (à l’exception de votre nom d’utilisateur). Les administrateurs du site Web peuvent également consulter et modifier ces informations.

Données d’achat

Pour bénéficier de l’assistance produit, vous devez disposer d’un ou plusieurs codes d’achat Envato/AncoraThemes sur notre site web. Ces codes d’achat seront conservés avec les dates d’expiration de l’assistance et vos données utilisateur. Cela nous est nécessaire pour vous fournir les téléchargements, l’assistance produit et d’autres services à la clientèle.

Données de soutien

Si vous vous êtes inscrit sur notre site Web et disposez d’un compte d’assistance valide, vous pouvez envoyer des tickets d’assistance pour obtenir de l’aide. Les formulaires d’assistance sont envoyés à notre système de tickets tiers Ticksy. Seules les données que vous avez explicitement fournies sont envoyées, et votre consentement vous est demandé chaque fois que vous souhaitez créer un nouveau ticket d’assistance. Ticksy adhère au « Privacy Shield » (bouclier de protection des données) UE/États-Unis. Vous pouvez consulter leur politique de confidentialité ici : Politique de confidentialité de Ticksy.

Commentaires

Lorsque vous laissez des commentaires sur le site Web, nous recueillons les données indiquées dans le formulaire de commentaires, ainsi que l’adresse IP et la chaîne de l’agent utilisateur du navigateur afin de faciliter la détection des spams.

Formulaire de contact

Les informations soumises via le formulaire de contact sur notre site sont envoyées à l’adresse e-mail de notre entreprise, hébergée par Zoho. Zoho adhère à la politique « Privacy Shield » (bouclier de protection des données) entre l’UE et les États-Unis. Vous trouverez plus d’informations à ce sujet ici : Politique de confidentialité de Zoho.

Ces informations sont conservées uniquement à des fins de service à la clientèle. Elles ne sont jamais utilisées à des fins de marketing ni partagées avec des tiers.

Analyse Google

Nous utilisons Google Analytics sur notre site pour établir des rapports anonymes sur l’utilisation du site. Aucune donnée personnalisée n’est donc stockée. Si vous souhaitez désactiver le suivi de votre comportement sur notre site web par Google Analytics, veuillez utiliser ce lien : Google Analytics Opt-out.

Cas d’utilisation des données personnelles

Nous utilisons vos informations personnelles dans les cas suivants :

Vérification/identification de l’utilisateur lors de l’utilisation du site web ;
Fourniture d’une assistance technique ;
Envoi de mises à jour à nos utilisateurs contenant des informations importantes pour les informer des nouveautés/changements ;
Vérification de l’activité des comptes afin de prévenir les transactions frauduleuses et d’assurer la sécurité
des informations personnelles de nos clients ;
Personnalisation du site web afin de rendre votre expérience plus personnelle et plus attrayante ;
Garantie du bon fonctionnement global et des fonctions administratives.

3. Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

Necessary Cookies (Additional for Logged in Customers)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. Third Party Access to Your Data

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Envato Pty Ltd

For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.